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Text notifications not working

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‎12-26-2019 15:00 - last edited on ‎12-29-2019 13:13 by Fitbit Moderator

‎12-26-2019 15:00 - last edited on ‎12-29-2019 13:13 by Fitbit Moderator

YOU said an Android phone should work if it is a 7.0.  Hm..............  Everything else works but not reviving a text message......  Wish I had known this 1st.... Not liking it.

 

Moderator edit: updated subject for clarity

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‎12-29-2019 13:23

‎12-29-2019 13:23

Hi @Pamsfb. Welcome to the forums. I'm sorry for the delay.

 

Thanks for verifying your phone's Android version and for your efforts while troubleshooting this matter. I understand how you're feeling and let me help you out with this. Although the Fitbit app works with Android 7.0, there are other conditions that need to be met to ensure a full performance of the Fitbit app and its features on your phone. That said, please provide me with:

 

  • Your phone's model.
  • The model of your Fitbit device.
  • The name of the messaging app you're using on your phone.

 

Also, if you've not done so I'd recommend to try the troubleshooting described in this help article to work on the notifications.

 

Keep me posted.

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