help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties pairing Versa 2 with Google Pixel 2XL

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2019 14:45 - last edited on ‎12-10-2019 14:22 by Fitbit Moderator

‎12-09-2019 14:45 - last edited on ‎12-10-2019 14:22 by Fitbit Moderator

I just bought a Versa 2 and it does not want to pair with my Pixel 2XL.  On the Fitbit app, the Versa 2 doesn't even let you get to the pairing mode.  I tried to pair using the Versa option, but no dice.  Weird thing is, my phone does recognize it under Bluetooth settings, but the Fitbit app does not.  What gives?  Why did I just spend a lot of money for this awful hassle?  Uh, help please?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎12-10-2019 14:21

‎12-10-2019 14:21

Hi @pkrzych  it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, seems odd that you're experiencing setup difficulties with your Versa 2 and your Google Pixel 2XL, I totally understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted.

Best Answer
0 Votes

‎12-29-2019 13:20

In response to RicardoFitbit

‎12-29-2019 13:20

Hi Ricardo.  Thanks for the reply.  I followed your instructions and all it took to pair my new, expensive Versa 2 was unpairing my Fitbit Alta, uninstalling the Fitbit app on my phone, reinstalling it, restarting my phone, and turning Bluetooth on and off.  It was that easy!  Took less than an hour.  Wishing you a happy, healthy 2020.

Best Answer
0 Votes