07-22-2016 10:43
07-22-2016 10:43
I've read my forums about this problem but can't seem to find a solution. I previously had a Samsung S4 which worked perfectly with my Alta. It broke and I got a new S4. With this S4, the text of the message doesn't dislay. All it says is "Message" then "New Message". Doesn't tell me who it's from and what the message is. I tried all the troubleshootting from all the different forums and contacting fitbit support. They sent me a new Alta pebble and I am still having the same problem.
My preview message is turned on in the message app. I have the notifications turned on in the fitbit app. I tried deleting and re-adding the app. Deleteing the device, unpairing the device. Nothing worked.
Has anyone had this exactly problem? I'm starting to think it's my phone, but it's weird because it worked on my old S4.
Thanks!
07-26-2016 07:22
07-26-2016 07:22
Welcome to the Fitbit Community @ameawad!
Let me help you out, try the following troubleshooting steps:
If the issue persists check out this great article, you will find further assistance.
Let me know how it goes!
07-29-2016 15:22
07-29-2016 15:22
09-08-2016 19:16
09-08-2016 19:16
Thanks for the update @ameawad! Fitbit just released an app update, version 2.33. Can you please double check if you have the latest app version?
To see what version of the Fitbit app is installed on your device:
If you need to update the Fitbit app you can go to https:
I hope this helps, keep me posted! 😉
09-09-2016 15:23
09-09-2016 15:23