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The Fitbit app won't let me set up a device, it's just loading

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‎07-07-2021 21:28 - last edited on ‎07-08-2021 16:33 by Fitbit Moderator

‎07-07-2021 21:28 - last edited on ‎07-08-2021 16:33 by Fitbit Moderator

Downloaded the app, and everytime I go to set up a device nothing happens it just continues load. Iv deleted the app and reinstalled it plenty of times and it doesn't change. 

 

Moderator Edit: Clarified subject

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‎07-07-2021 21:36

‎07-07-2021 21:36

 here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-08-2021 16:54

In response to Odyssey13

‎07-08-2021 16:54

@Odyssey13 Thank you for sharing that article. 

 

@Riley4boe Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. I was able to see that you have a case with our Support team, please follow their instructions. 

 

Have a good weekend. 

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