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The activity map/result/hr is missing on the Fitbit app

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‎08-04-2019 18:09 - last edited on ‎08-05-2019 16:36 by Fitbit Moderator

‎08-04-2019 18:09 - last edited on ‎08-05-2019 16:36 by Fitbit Moderator

During this morning's cycling, at the end of the activity, I clicked "▶" to resume an unexpected auto-pause on my Ionic.

 

And, when home and sync, only the latest part of the activity result displays on the Fitbit's App and the early part of the result does not display. Thus, I can't find the whole activity result!!

 

Then, I check the activity on Fitbit's website and I can view the whole activity result correctly.

 

It seems only affect the Android's Fitbit App but it is all ok to view the activity result on Fitbit's web.

 

Moderator edit: Subject for clarity 

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‎08-05-2019 16:40

‎08-05-2019 16:40

Hello @iicray welcome to the Community Forums, thanks for bringing this to my attention.

 

I appreciate all the information and details that were shared in your post, thanks for your patience with this situation. To better assist you, can you please let me know when was the first time you experienced this and how many times since then? Which Fitbit device you're using to track your activity? Also, which Android device you're using? Seems odd that such information can be reviewed in the Fitbit.com dashboard but not in the app, that said, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that the Android version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app
  6. Try again to see the activity 

 

Keep me posted.

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