The app shuts down when trying to post with a picture

[Rabie.Bolt]

Hello,

I'm a new fitbit member, I just bought a fitbit charge 4 recently. Everything seemed to be working well until recently when I tried to post my workouts with pictures the app shuts down. I looked everywhere for a solution but nothing I found worked. I also did find that this thing happens with Samsung A8 (which is the model of my phone). So I would like to know if Fitbit is gonna fix this bug soon or not, because this issue is happening since long ago.

PS : I Uninstalled the app (rebooted my phone) and reinstalled it,.... cleared the cache, and nothing worked.

Thank you in advance for any assistance.

[Rich_Laue]

Hello @Rabie.Bolt I checked thr known issues list and do not see this as a known issue. 

I do render a recent problem with posting pictures, haven't seen any more presets on thre last month or two. 

Is your android app up to date? Tried clearing cache and force stopping thre Fitbit app?

As for is fitbit wil fix this and when? As your fellow Fitbit users, we know as much as you do. 

I've also moved your Android question out of the Charge 4 support. 

[Rabie.Bolt]

I believe I did mention that I tried to do everything proposed on the
internet without luck, and I did redo it just now, still not working. Also,
once you type this issue on google it shows that Samsung A8 users all have
the same issue, and did contact fitbit without results. So, I'm trying to
add to that so that the app's IT people fix this in their next update
(issue raised since 2018).

[Rich_Laue]

I'm not sure what all has been proposed on the net. I'm also not sure what phones this error occurs in. 

Have you sent fitbit a memory dump with an explanation of what is happening?

[MissRiss]

i have also been having this issue as well with my alcatel 3v phone for several days now and I've tried every single trick I've found. uninstall reinstalled force close cleared cache everything I've tried and nothing has worked. be it's getting pretty frustrating because I'd love to share pictures with my groups and i can't. 

[Jenn_L_]

I have the S10 and also having this problem

[matthew6669]

Same **ahem** pblm I cant post any pictures the app shuts down every time 

[Rich_Laue]

Your best action is to send your crash log. Fitbit then can use this to analyze the r3

We can suggest clearing cache, delete, restart phone, reload app. But really not much else.