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The time in not shown fully in the Exercise tile

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‎08-20-2020 06:45 - last edited on ‎08-21-2020 12:57 by

‎08-20-2020 06:45 - last edited on ‎08-21-2020 12:57 by

Hello!
I have an Android cellphone. If I go to Exercise, I can see

Today at 11:...   

So the time is not displayed in it's full lenght.

I expect:

Today at 11:45

 

There is plenty of space free to show the whole timestamp.
Anyone has the same problem? or even better a solution for this problem?

Best regards
Pascal

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎08-21-2020 12:56

‎08-21-2020 12:56

Welcome to the Fitbit Community, @Fishotter.

 

I appreciate your participation in the Forums and sharing that the time is not showing in it's full length in the Exercise tile. I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. Log out from the Fitbit app.

  2. Force stop the Fitbit app on your phone: Settings > Applications > find the Fitbit app > select it > select Force stop. 

  3. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

 

If the issue persists, please take a screenshot of that and attach it in your reply. I will be glad to investigate further. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2020 02:19

In response to LiliyaFitbit

‎08-24-2020 02:19

 

Hi.

I followed your 5 steps plan. It was not successful.

Attached you can find 2 screenshots. After starting up the App, the time is shown correctly.
After a few seconds the time is not displayed in the full length.

 

Firmware and App are up to date (latest release)

 

Best regards

Pascal

 

 

pic1.pngpic2.png

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‎08-24-2020 17:17 - edited ‎08-24-2020 17:19

In response to Fishotter

‎08-24-2020 17:17 - edited ‎08-24-2020 17:19

Hi @Fishotter, thank you for your reply.

 

I appreciate your troubleshooting efforts, thank you for providing the additional details and screenshots. I recommend to uninstall and reinstall the app to see if the issue gets fixed. If the same keeps happening, reply back with your phone's model and OS version so I can further investigate.

 

Looking forward to your response.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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