08-20-2020 06:45 - last edited on 08-21-2020 12:57 by LiliyaFitbit
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08-20-2020 06:45 - last edited on 08-21-2020 12:57 by LiliyaFitbit
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Hello!
I have an Android cellphone. If I go to Exercise, I can see
Today at 11:...
So the time is not displayed in it's full lenght.
I expect:
Today at 11:45
There is plenty of space free to show the whole timestamp.
Anyone has the same problem? or even better a solution for this problem?
Best regards
Pascal
Moderator edit: subject for clarity

08-21-2020 12:56
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08-21-2020 12:56
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Welcome to the Fitbit Community, @Fishotter.
I appreciate your participation in the Forums and sharing that the time is not showing in it's full length in the Exercise tile. I appreciate the additional details and I am here to help. I recommend trying the following:
- Log out from the Fitbit app.
-
Force stop the Fitbit app on your phone: Settings > Applications > find the Fitbit app > select it > select Force stop.
- Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
- Reboot your phone.
- Open the Fitbit app and log back in to your account.
Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?
If the issue persists, please take a screenshot of that and attach it in your reply. I will be glad to investigate further.
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

08-24-2020 02:19
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08-24-2020 02:19
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Hi.
I followed your 5 steps plan. It was not successful.
Attached you can find 2 screenshots. After starting up the App, the time is shown correctly.
After a few seconds the time is not displayed in the full length.
Firmware and App are up to date (latest release)
Best regards
Pascal

08-24-2020 17:17 - edited 08-24-2020 17:19
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08-24-2020 17:17 - edited 08-24-2020 17:19
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Hi @Fishotter, thank you for your reply.
I appreciate your troubleshooting efforts, thank you for providing the additional details and screenshots. I recommend to uninstall and reinstall the app to see if the issue gets fixed. If the same keeps happening, reply back with your phone's model and OS version so I can further investigate.
Looking forward to your response.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

