Time change when changing states

[Nurserhine]

Worked fine and then traveled to Colorado which is a different time zone. The surge changed time appropriately,. However, when we went back home the time never changed back and I no idea how to correct it. Ice synced, ran battery clear Down and nothing? Any ideas!

Moderator edit: Updated subject for clarity.

[AlejandraFitbit · Accepted solution]

It's great to see you around @Nurserhine. If your tracker is displaying an incorrect time, I recommend changing your timezone to a different time, sync your tracker, put the correct time and sync your tracker one more time. To change your timezone, do the following from your Android Fitbit app:

1. Tap the Settings icon

2. Tap Account

3. Tap Settings

4. Turn off "Automatic time zone"
5. Tap Select time zone

6. Select your timezone

7. Sync

I hope this helps, let me know the outcome. 

[Nurserhine]

Fixed it. Thanks!!

[AlejandraFitbit]

Those are great news @Nurserhine!  I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate in posting it. 

Keep the stepping up! 

[Laksiri.Hewa]

I forgot my email address.i can not do anythig.can anyone help me

[SolangeE]

Hey, @Laksiri.Hewa! Welcome aboard. How many email addresses do you have? You can try to contact our Customer Support team and tell them to try them out until they find your information. 

Or you can start a new account with another email address. 

Let me know how it goes! 

[Laksiri.Hewa]

Sorry i have only one email address.only my password change.alive.fit@live.com.au

[SolangeE]

Hey, @Laksiri.Hewa! Thanks for the updates! Ok, then we can fix this very easy!  You can reset your password on fitbit.com or by using one the Fitbit App.

To reset a forgotten password from the website:

1. Go to www.fitbit.com/login.
2. Click the blue Forgot Password link.
3. Enter your email address and click Submit. A link where you can reset your password will be sent to your email address.
4. Go to your email inbox and click the link in the email.
5. Enter your new password and click Set. You'll need to enter your password here and then once again to log into your account. Keep this in mind and be sure to enter your password correctly both times.

To reset a forgotten password from the mobile app:

1. Open the Fitbit app
2. Click Log In and Forgot your password?
3. Enter your email address and click Send Reset Email. A link where you can reset your password will be sent to your email address.
4. Go to your email inbox and click the link in the email. This link will take you to our mobile website.
5. Enter your new password and click Change. You'll need to enter your password here and then once again to log into your account. Keep this in mind and be sure to enter your password correctly both times.
6. Return to the Fitbit app and log in.

Let me know how it goes! 

[KiwiRobyn]

Omg thank you so much!! Its actually under Settings/Advanced settings

[Lizstang]

I have the blaze, went to settings, and do not have that on my blaze, , I have quick view, brightness, bluetooth classic, and heart rate. 

Do not see time zone, my blaze did not change time. How do I do this?

[KiwiRobyn]

You need to go to 'Account' on your phone app (not on the Blaze). Don't
click on Blaze. Scroll to the bottom and click on Advanced Settings. Then
right at the top it has 'Time Zone'. Adjust setting to Set Automatically.

This will get you what you need.

[Lizstang]

Thank you, that worked!

[ErickFitbit]

@Lizstang Happy to hear that the instructions shared by @KiwiRobyn helped you get back on time, pun intended.

[Baboo12]

need help setting my Fitbit watch time. Where is Sync?

[KiwiRobyn]

On your phone app, go to Settings, scroll down to advanced settings and
it's at the top of that screen

[SDD8519]

Fit Surge used to autocorrect time when it synched with your phone after you got off a plane and your phone updated it's time.  FItbit, in their infinite wisdom, made the software only update if you change your time zone setting in the Dashboard so you have to log in to fitbit dashboard, go to settings and change the timezone, then resynch with the fitbit.  As most people do not use the dashboard for control of the Fitbit device, this is a major step backwards and real pain in the rear for road warriors.  It worked so much better before you "fixed" this to the dashboard setting.  The time should synch with the device it is talking with instead of having to make the process so cumbersome.

The idea of resetting the device doesn't work, it is conmtrolled by the dashboard setting.

[SolangeE]

Hey, @Baboo12, were you able to adjust the time of your Fitbit? 

@KiwiRobyn, thanks for your help, you are awesome! 

@SDD8519, so you are not being able to update the timezone using your phone, you have to do it using a computer? 

Please provide us as much details as  you can so we can further investigate.

I'll be around. 

[cambo666]

Hello,

I have the same story. I have tried your solution and it still has not corrected it. I have tried clearing cache, selecting time zone, turning auto zone off and on, syncing multiple times, letting the battery die, recharging and syncing, nothing is working to get the correct time zone. I have always loved my fitbit and am loyal customer, but this is really irritating, please help me! 🙂

[SolangeE]

Hey, @cambo666!  Thanks for being here and letting me know what steps you've already tried. Just a question. Did you try to set it up as a new device as well? 

If you have and the issue persists, I suggest contacting our Customer Support team. They will be able to further investigate your situation and find a solution for you. 

[Tstevens06]

I tried this.   I also set the time zone manually and synced it.  It was wrong when I went to NYC.  And some how it switched to ET and reported CT.  When I returned to Central Time.  Now it's set for NYC.