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Time not syncing correctly to Charge 3

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‎01-27-2019 08:20 - last edited on ‎01-28-2019 07:45 by Fitbit Moderator

‎01-27-2019 08:20 - last edited on ‎01-28-2019 07:45 by Fitbit Moderator

I've just upgraded my mobile phone to Samsung s9 and now having issues with my fitbit charge 3. Each time I sync my fitbit 3 with my phone app the time zone keeps changing to another country. I have restarted my device to not make a difference. I've also went into the advance settings and changed it back to UK time zone. Yet it still changes again. 

 

 

Moderator edit: Clarified subject

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‎01-28-2019 07:45

‎01-28-2019 07:45

Welcome to the Forums @Steve260.

 

Let me help you figure out what is going on.

 

Let's try to set the time to automatic so that it matches the time showing on your phone. You can click here to find instructions on how to do it.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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