Time not syncing

[G_R_U]

My fitbit charge 2 syncs everything but not the time. I travel a lot so that is very annoying. I restarted the watch and the phone and changed between automatic time change to manual time setting, it simply won't sync it 😞 My friends always works as soon as it syncs with both settings. Is there any secret to it or does mine just have a malfunction? 

[RobertoME]

Hello @G_R_U, its nice to have new members in the Fitbit Community. I would recommend to use Auto timezone in your phone settings as in your Fitbit app configuration by going to your advanced settings. Doing this will update the time on your tracker a soon you have synced with the new timezone.

Now if this is not working and there is an issue causing your time does not sync, try to restart your Charge 2. For more details use this post as reference: How to restart your Charge 2?

If the issue persists, you can try to set up your tracker as a new device on your existing Fitbit account. This post will guide you through in case you need to try this recommendation.

Hope this helps. Catch ya later!