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Touch screen does not respond

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‎05-07-2020 15:35

‎05-07-2020 15:35

It's been two weeks now since the screen on my VersaLite has not responded. I've followed the suggestions but to no avail. Pretty disappointed since I have only had the watch since Christmas. Any  other suggestions besides tossing it in the garbage?

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4 REPLIES 4

‎05-07-2020 15:53

‎05-07-2020 15:53

I have the same problem with my Charge 3.  I opened up a  chat session and we did some basic trouble shooting like putting the pebble in the charging cable.  It would work and then about an hour later, it froze again.  This was happening for about a week for me.  I opened up another chat and seeing that it couldn't be fixed, Fitbit is sending me a replacement pebble.  Sadly, this is the 4th pebble within 1 year.  (time on watch wasn't syncing, dead pixels, and now frozen screen.  It appears every 3-4 months, my pebble stops working. 

 

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‎05-21-2020 11:29

In response to gigiJosie

‎05-21-2020 11:29

It seems I have a similar problem and its driving me insane, after all it is supposed to track my exercise but I can't get the screen working at all and too many times it is just black.

I tried watch face reboot and soft reboot , they work maybe for 5 minutes and then its all the same.

How did you get a replacement?

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‎05-21-2020 13:49

In response to Masha2605

‎05-21-2020 13:49

I called the company, explained everything and the lady said they would send me another pebble. I had it four days later! Give them a call 🙂

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‎05-21-2020 16:17

In response to Masha2605

‎05-21-2020 16:17

Sounds like the same issue.  I went through the Fitbit app to get to CHAT and worked with an agent.  You'll need to provide them the city you live in and the name it was ordered under.  The agent had me try a few things but since it wasn't working and I am still under warranty, they sent one out to me.

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