10-15-2017 04:45
10-15-2017 04:45
My fitbit blaze touch screen not working. Won't slide.
10-15-2017 05:06 - edited 10-15-2017 05:08
10-15-2017 05:06 - edited 10-15-2017 05:08
Try a hard reset @Lenovo, hold the lower right and left buttons down at the same time until your Blaze vibrates - press the left button again, does your screen swipe right to left now?
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
10-15-2017 05:09
10-15-2017 05:09
I did that already and nothing. Still not swiping..
10-15-2017 05:17
10-15-2017 05:17
Try it our of the watch band cage, use your fingernails to make sure the buttons are still moving freely (some times the top right one gets jammed up with skin and sweat) When you are confident all are moving freely, use your fingernails to depress them at the same time - it is confirming a reset with a vibration and screen logo, right?
If confirmed reset and still not working for you contact customer service and let them know what you tried.
Cleaning
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.
10-15-2017 05:24
10-15-2017 05:24
Ok.clean it. Still not swiping left and right but it swipe up and down
10-15-2017 05:31
10-15-2017 05:31
Nothing to the left of the Clock face on a Blaze, auxiliary screens are to the right, try (with the single left button to your left) swiping right to left, from an auxiliary screen you should be able to sweep back left to right.
WmChapman | TX
Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"
Be sure to visit Fitbit help if more help is needed.