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Touch screen

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My fitbit blaze touch screen not working. Won't slide.

 

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5 REPLIES 5

Try a hard reset @Lenovo, hold the lower right and left buttons down at the same time until your Blaze vibrates - press the left button again, does your screen swipe right to left now?

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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I did that already and nothing. Still not swiping..

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Try it our of the watch band cage, use your fingernails to make sure the buttons are still moving freely (some times the top right one gets jammed up with skin and sweat) When you are confident all are moving freely, use your fingernails to depress them at the same time - it is confirming a reset with a vibration and screen logo, right?

If confirmed reset and still not working for you contact customer service and let them know what you tried.

CleaningCleaning

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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Ok.clean it. Still not swiping left and right but it swipe up and down

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Nothing to the left of the Clock face on a Blaze, auxiliary screens are to the right, try (with the single left button to your left) swiping right to left, from an auxiliary screen you should be able to sweep back left to right.

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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