help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Track Exercise not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2016 14:41

‎06-30-2016 14:41

The last 2 times that I have used the track exercise on my phone for my walks I have had the following issues:

-It auto recognizes and enters an additional walk, but not as long

-It does not sync the mapped walk to fitbit online

-It does not give me my pace

 

This did not happed prior to the app update.

Best Answer
0 Votes
2 REPLIES 2

‎07-13-2016 07:31

‎07-13-2016 07:31

Welcome to the Community @Msdrbroderson! I  hope you're doing great! 

Let me help you out, the Fitbit Alta doeen't have integrated Gps so you will have to your mobile run I recommend checking this great article in order learn more about mobile run that is what it will display data like your pace. 

 

Let me know how it goes! 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer
0 Votes

‎07-13-2016 07:35

‎07-13-2016 07:35

@MaginB My phone does have gps. That is where I am tracking it. It has worked fine before, but suddenly wasn't. I figured it out though.
Best Answer
0 Votes