09-18-2019 23:23 - edited 09-20-2019 11:02
09-18-2019 23:23 - edited 09-20-2019 11:02
In oh so many years the newest version of the app still does not show tracked activities in the activities/trainigs page.
I record all my cycling tours and overlay them with the "real" burnt calories and i always have to got to the website since i simply cannot see when the tracked activity started or what the duration was.
On the website all the information is shown clear as day (okay, not yesterday with the "new" nonfunctioning update rolled out again, but that is another topic).
This is true for many devices i had over the years (Motorola Moto G, Sony Xperia Z1 compact, Sony Xperia Z5 compact, Sony Xperia XZ2 compact) and my tracker Fitbit One.
Anyone else has this problem or any ideas how to solve it?
Moderator edit: updated subject for clarity
09-19-2019 20:31
09-19-2019 20:31
Hi @roadrunner_gs. Welcome to the Community Forums!
Thanks for bringing this to my attention, as well for the information provided. While it's odd that your activities aren't showing up correctly in the Fitbit app, let's work together on this. While some of your phones aren't supported devices list, your Sony Xperia XZ2 phone seems to have been fully optimized to work with the Fitbit app. That being said, I'd recommend to verify if the Fitbit app has been updated to the 3.6 version. Also, please give a try to the next steps:
If the same keeps happening, please take a screenshot of what is displayed on the Fitbit app so I can take a deeper look. For instructions to attach this screenshot in your reply, check this post.
Let me know how everything goes.
09-20-2019 09:43 - edited 09-20-2019 12:04
09-20-2019 09:43 - edited 09-20-2019 12:04
I am ever eager to jump through all the hoops and did as advised, but to no avail.
Version is 3.6 (20243431)
Please find a screenshot attached from the App and from the Website in Chrome on the same device.
Synced via the App Prior to taking the Screenshots.
It is compressed, but i think one gets the gist.
app:
chrome:
06-07-2022 16:24
06-07-2022 16:24
Quick reminder: This problem is still unaddressed...
Via button tracked activities do not show up in activity list in the mobile phone app but on the activity page in the browser.