help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracker Not Found, Surge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2016 13:53

‎05-11-2016 13:53

I just updated my tracker firmware on my fitbit surge and it won't sync. I get a tracker not found error. I'm running Android 5.1.1 lollipop on my Galaxy s6 smartphone. Tracker version 16.34.5.14
Best Answer
1 REPLY 1

‎05-12-2016 16:32

‎05-12-2016 16:32

Is great to see you around @poshka and thanks for the info! I recommend to Restart your Surge and after that this:

1. Clear your Fitbit App Browser Cache by logging out from Fitbit app > Phone settings > Fitbit app > Clear Cache > Clear Data > Close the app > Log back into the Fitbit app
2. Turn off the Bluetooth and also your cellphone

3. Wait for 10 seconds
4. Turn On your cellphone and also the Bluetooth
5. Go to your Fitbit Online Dashboard (fitbit.com) and Setup your tracker as a new Fitbit device.

6. Go back to your Fitbit app and sync your Surge.

 

Let me know if you have any other question. I hope this helps you. Smiley Wink

Community Moderator Tarin | Community Moderator

If this post was helpful vote for it or accept it as a solution! Remember challenge yourself and become better than yourself. Share your story!

Best Answer
0 Votes