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Tracker needs to be linked to sync notification but device is syncing.

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‎08-27-2019 11:23 - last edited on ‎08-28-2019 14:42 by Fitbit Moderator

‎08-27-2019 11:23 - last edited on ‎08-28-2019 14:42 by Fitbit Moderator

app version 3.3.1 issues with a popup saying tracker needs to be linked to sync. LOL it is synching.

Then I was told to update to newest version in the google play store. Google play store says 3.3.1 is the most current version, but people emailing me from fitbit escalated and said no it isn't. What?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-28-2019 15:04

‎08-28-2019 15:04

Hello @RaechelR, it's nice to see you again participating here in the Community Forums!

 

I appreciate the information and details that were shared in your post, sorry for the inconvenience you're experiencing. Just as you stated in your post, I was informed by our Customer Support team that they're already providing you with assistance regarding this situation, therefore, my best advise for you will be to contact them back if you have any additional questions about the information that was provided by them.

 

Let me know if you need assistance with anything else.

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‎08-28-2019 15:43

In response to RicardoFitbit

‎08-28-2019 15:43

If by help you mean different answers from different employees sure. Asking me to send my Versa back for an issue that's clearly the app, telling me I am not on the current Android app version (the one they mentioned has not been released), and then being told sorry ignore all that. When the next update comes, it "should" solve the problem.

I've been with you all since 2013. This is the worst help and more than 10 plus emails I've ever had. Hopefully it's a fluke.

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‎09-03-2019 18:33

In response to RaechelR

‎09-03-2019 18:33

Thanks for your reply and update @RaechelR, sorry for the delay in responding.

 

I'm sorry to see that you feel in such way, totally understand how frustrating this matter can be for you. As it turns out, as a Community Moderator I cannot access to your personal details or the information that our Customer Support team provided to you regarding the inconvenience you experienced with your device, therefore, my best advise will be to contact them back if you have any additional questions about the outcome of your case.

 

I'll be here if you need help with anything else, see you around.

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