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Tracker not Found

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‎03-22-2017 12:04

‎03-22-2017 12:04

I cannot sync my Alta with Android, I get the message Tracker not Found. My Alta's battery is charged, I have uninstalled and reinstalled the app on my phone, I have restarted my Alta, I have forced the app to stop, everything... nothing works

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3 REPLIES 3

‎03-22-2017 15:12

‎03-22-2017 15:12

Did you try turning off your bluetooth on the phone and then back on and rediscover your tracker?  Sounds like a bluetooth issue to me.  You didn't mention it, so I'm hoping that might be the issue.  Let me know!

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‎03-22-2017 15:49 - edited ‎03-22-2017 15:50

‎03-22-2017 15:49 - edited ‎03-22-2017 15:50

Which phone do you have? Is it on the supported devices list?

https://www.fitbit.com/devices

The more information you provide the easier it is for someone to help you. 

 

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‎03-22-2017 17:42

In response to TwoBit

‎03-22-2017 17:42

This is a frequent problem with the fitbit app. Mine will work fine for a few weeks. Then for no reason, I will have the same issue all day every day for days.

 

The only solution I have found is rebooting my phone. And I have to do this numerous times a day.

 

I have a One and S4. It's not the phone, it's the Android app.

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