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Tracker not found. Can't find Fitbit after last night's update.

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‎06-14-2018 04:16

‎06-14-2018 04:16

After last night's update the Fitbit app won't find my Fitbit tracker. Error message is tracker not found. I've tried restarting the phone, restarting Bluetooth, etc.Screenshot_2018-06-14-06-13-55.png

 

Screenshot_2018-06-14-06-13-21.png

 

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‎06-14-2018 04:40

‎06-14-2018 04:40

You mention restarting the phone. Have you tried restarting the fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

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‎06-14-2018 06:09

In response to SteveH

‎06-14-2018 06:09

No, haven't tried restarting the device yet, but will when I can. Don't
understand why I would need to however, when it worked fine until Fitbit
app updated last night. Not sure what one has to do with the other.
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‎06-15-2018 03:52

‎06-15-2018 03:52

Just updating the thread. Tracker is found and working fine with the app now. I think it was due to a low battery. Not long after I had the issue with the app not finding the tracker, the tracker went dead. It was a few hours later, it recorded 1400 steps then ran out of battery power. Its charged up, and working fine now... (incidentally I think that whole going dead and recharging think reset the tracker). Thanks for the reply and help.

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