Wireless Bluetooth Music distortion while Fitbit is syncing

[SunsetRunner]

Hi all,

I recently moved from iOS to Android and noticed that when I'm playing music wirelessly over bluetooth and my Fitbit then starts sync'ing, the music starts distorting for a few seconds until the FB sync has completed.

Perhaps it's an Android issue that would affect a combination of other BT devices, but I never experience this issue on IOS.

Anyone else see this issue ?

Paul

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @SunsetRunner, hope you're doing great today! If your phone is managing multiple Bluetooth connections simultaneously:

• Your Fitbit device might stop syncing or stop receiving notifications.
• You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

If you have an Android phone, try these steps:

1. Turn off the Always Connected option in the Fitbit app.
2. Disable other Bluetooth connections when not in use.
3. Check to see if your phone has an app compatible with Ford Motor Company's voice control system. If so, disable Bluetooth on the app if possible or uninstall it.

   The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone. Ford provides a list of apps but note that other companies may use the API as well.

PS: I moved your post to the Android App board as there are more chances to get app related replies here.