Tracker not found after Android Nougat Update

[kristin1122]

I never had any problems with my Fitbit syncing with my phone until I did the Nougat 7.0 update. I have force stopped the app, turned off bluetooth, reopened the app, turned on bluetooth, and Charge 2 still doesn't show up under bluetooth devices. I have uninstalled the app. I have cleared app data. Nothing is working. It is syncing fine with my computer. Help please! 

[USAF-Larry]

@kristin1122, check out this thread on the same subject - it may have some helpful information for you.

https://community.fitbit.com/t5/Android-App/Fitbit-Flex-won-t-sync-since-Android-update-to-Nougat/m-...

[Rich_Laue]

The first thing i would do is uninstall the Fitbit app that was installed in Marshmallow. Restart the phone to clear out the fitbit waist. Now go to the play store and install the Nugget version of the fitbit app.

The tracker does not need to be seen in the Bluetooth settings for a sync to be successful,  in fact since the OS changed your better off removing it from their. It sounds like this has already happened. 

One more thing, if the tracker might be bonded to a different device, then turn its Bluetooth off or move 30+ feet away.

Does Nugget have the option to clear bluetooth cache like Marshmallow does? This could be helpful.

[kristin1122]

@USAF-Larry wrote:

@kristin1122, check out this thread on the same subject - it may have some helpful information for you.

https://community.fitbit.com/t5/Android-App/Fitbit-Flex-won-t-sync-since-Android-update-to-Nougat/m-...

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I will keep following the thread but I didn't see any solutions. Thank you!

[kristin1122]

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@Rich_Laue wrote:

The first thing i would do is uninstall the Fitbit app that was installed in Marshmallow. Restart the phone to clear out the fitbit waist. Now go to the play store and install the Nugget version of the fitbit app.

The tracker does not need to be seen in the Bluetooth settings for a sync to be successful,  in fact since the OS changed your better off removing it from their. It sounds like this has already happened. 

One more thing, if the tracker might be bonded to a different device, then turn its Bluetooth off or move 30+ feet away.

Does Nugget have the option to clear bluetooth cache like Marshmallow does? This could be helpful.

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I followed all your instructions and also cleared the bluetooth cache but it still isn't syncing correctly. The Charge 2 isn't showing up under Bluetooth devices and now your reply makes sense as to why it's syncing at all, but it's always behind and I can't get it to catch up to my current status. Hmm....! Thanks for replying!

[kristin1122]

It fixed itself without any updates...strange

[USAF-Larry]

I love it when an phone fixes itself!   

[kristin1122]

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@USAF-Larry wrote:

I love it when an phone fixes itself!   

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Same here!!!

[SolangeE]

Hello friends, @kristin1122, @USAF-Larry, @Rich_Laue!! Thanks for being part of the family! I love when electronics finally decide to work how we want them to!  

@kristin1122, I'm so glad to hear that you are back on track now. I  would like to invite you to check out our cool Discussion boards and share some experiences with us! 

[kristin1122 · Accepted solution]

I actually spent 20+ minutes on the phone with customer service and the Nougat 7.0 Android update has caused problems with the Charge 2. They have programmers apparently working on the fix. Things were working after I restarted the Charge 2 but stopped working again very shortly after! 

[Kamel_007]

I am the same problem now. I tried almost everything but sometimes it sync and most of the time it's not. It works fine on iPhone..

[LaurenLW]

Hi

Has this ever been solved? My Android phone won’t pair with my Charge 2 anymore since the update. I’ve tried all the suggestions of restarting and reinstalling but nothing’s working. It seems to sync fine but I’m not receiving notifications anymore which is partially why I bought the Charge 2.

[Kamel_007]

No. Sometimes it connects and sometimes it doesn't 

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@LaurenLWwrote:

Hi

Has this ever been solved? My Android phone won’t pair with my Charge 2 anymore since the update. I’ve tried all the suggestions of restarting and reinstalling but nothing’s working. It seems to sync fine but I’m not receiving notifications anymore which is partially why I bought the Charge 2.

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[Telkien]

How is this "Accepted Solution"?

Moderator edit: Format

[Rich_Laue]

The solution will answer your question .

BTW my two brothers sister and i all have Nauget and haven't had problems. 

As for pairing or searching for the tracker through the phones Bluetooth. This is not the way the instructions say to do it .

All setup needs to be done through the app .Simply open the app, log into your account .the app will try and sync the trackerstrconnected to your account. 

[LaurenLW]

Syncing is not the problem. The problem is that I don't receive notifications anymore since the update. Everything else works normally.

[Rich_Laue]

Is notifications turned on on the tracker? 

Is notifications setup in the Fitbit app and the phone? 

All pwrmissions have been given. 

Yes the tracker needs to be paired to the phone, but again. this pairing may only be done by the Fitbit app 

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications.