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Tracker not found

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‎11-08-2017 05:20

‎11-08-2017 05:20

Android: Samsung S8

My app version is 2.61

Tracker: Flex (not the Flex 2)

Firmware Version 7.88

 

The Android app is saying "tracker not found"

Tracker is fully charged and within inches of my phone

I cleared the cache and force stop and restarted my phone

 

I last synced today at 6:27 a.m. ET - about 2 hours ago

 

No luck

Best Answer
1 REPLY 1

‎11-08-2017 06:59

‎11-08-2017 06:59

Finally fixed it with resetting the tracker:

 

  1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the wristband and insert it into the charging cable.User-added image
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the wristband.
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