01-20-2018 15:17
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01-20-2018 15:17
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I have a Charge HR. The last few days every time I try to sync I get the message "tracker not found". I have restarted my Fitbit, restarted my phone, uninstalled and reinstalled the app and it's still not working. I've got a Samsung Galaxy Grand Prime, never had this problem before. Any ideas?

01-20-2018 18:12
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01-20-2018 18:12
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Sincere condolences, looks like you've been hit by fibbit update 2.64.
Fortunately there are some helpful people offering solutions if you read about the synching problems. Which is more than you can say for fibbit.

01-21-2018 11:35
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01-21-2018 11:35
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Join the club. The Jan.2018 update by Fitbit has messed us all up. Thill a fix comes from them, we are screwed. I too have the Charge HR and all was fine till I installed that update. I've done it all, turned the phone off, reinstalled and everything alse "they" said would work. If and when it gets fixed, I will never do an update.

01-21-2018 12:01
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01-21-2018 12:01
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I fixed it! Had to "replace" my Fitbit and it syncs now

01-21-2018 16:37
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01-21-2018 16:37
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Thanks

01-23-2018 09:35
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01-23-2018 09:35
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I have a galaxy grand prime and I have reinstalled the app and replaced my tracker but it still tells me tracker not found. So all week I have been replacing my tracker every time I want to sync

01-23-2018 14:52
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01-23-2018 14:52
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"Replacing" the tracker in the app fixes the syncing issue ONCE, when you try to sync the next day it'll fail 100%.
The only way to fix this is to install version 2.55 of the app (anything above 2.6 is going to fail).

01-31-2018 11:21
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01-31-2018 11:21
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finally totally fixed. I have now gone into the Play Store my apps section
and made sure that NO MORE UPDATES from Fitbit can ruin my Charge HR again.
Dealing with customer service was like your worst dentists visit.
Thanks for all the suggestions.
Bye

