Unable to change calories burned goal

[Karmlovich]

My app won't let me change my calories burned goal. It tries to, but then an error message comes up that says "fitbit is down for maintenance " and it reverts back. HOWEVER.... I can log out of my account, and into my son's account and edit his, and it works. How is that even possible when I'm using the SAME phone, just different accounts.? I've uninstalled,  reinstalled, rebooted... etc. Tried my phone and the online dashboard.  Every time I DM them on Twitter they tell me that it's A known issue.   Help. Thanks 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there @Karmlovich, thank you for visiting the Fitbit Community! I was reading your post about the error "Fitbit is down for maintenance" and I cannot tell for sure what is the reason why you are getting this error since our servers are working fine and we are not doing any maintenance at the moment.

Note that there are many external factors that can caused this issue. So to start with, I'm wondering which version of the Fitbit app are you running in your Android? there is a new version of the Fitbit app: Android app version 2.65.1 is now available - 1/25. That might be of your help to resolved the issue you are experiencing to change your calorie goal.

To see what version of the Fitbit app is installed on your device:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

Also make sure your phone is listed as compatible, since with not compatible devices the app can present some erratic behaviors like the one you are mentioning, however it doesn't meant your tracker won't work at all.

Hope this helps and let me know how it goes.

[Karmlovich]

The goofy thing, is that when I'm in my app, it gives me the error message. When I log out of my account and into my son's account it lets me edit his just fine. Same phone... My app seems to be up to date. This has been an ongoing problem for years. I have even tried on my iPad ( my phone is an android) as well as on the computer on the online version. It keeps reverting back to 3500... which I can't make even on a 20k day. 😕 thanks for the response! 


Sent from my Verizon, Samsung Galaxy smartphone

[Karmlovich]

I logged into mine just now, tried to change my goal, the error message came up and reverted back.

So the I logged out of my account and into his account (he's 8 so I helped him set it up) and it let me change his goal from 1500 calories to 1400. 

Same app version, same phone. Lol