08-05-2017
09:18
- last edited on
09-03-2017
11:13
by
AlessFitbit
08-05-2017
09:18
- last edited on
09-03-2017
11:13
by
AlessFitbit
My tracker has not been able to sync since July 25th. I have followed all instructions. Nothing has been resolved. Ugh!
08-05-2017 23:44
08-05-2017 23:44
Was one of things you tried a restart of the tracker using this procedure?
https://help.fitbit.com/articles/en_US/Help_article/1186/
If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.
08-06-2017 15:12
08-06-2017 15:12
Tried suggestion. Still not synching. Takes the charge. ??? I Turned off Bluetooth. Powered phone off. Nothing!
08-06-2017 23:14
08-06-2017 23:14
There are a few other ideas in this troubleshooting guide:
http://help.fitbit.com/articles/en_US/Help_article/1866
If they don't help then it's probably best to contact customer support:
08-23-2017 10:25
08-23-2017 10:25
Have tried everything you have suggested...still will not sync. Help. Others are having same problem
09-02-2017 17:24
09-02-2017 17:24
Still not working - Tried everything
09-03-2017 00:18
09-03-2017 00:18
As I mentioned earlier in this thread, if you've tried everything and are still having problems then you should contact customer support: