help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tracker not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2017 09:18 - last edited on ‎09-03-2017 11:13 by Moderator Alum

‎08-05-2017 09:18 - last edited on ‎09-03-2017 11:13 by Moderator Alum

My tracker has not been able to sync since July 25th. I have followed all instructions. Nothing has been resolved. Ugh!

Best Answer
0 Votes
6 REPLIES 6

‎08-05-2017 23:44

‎08-05-2017 23:44

Was one of things you tried a restart of the tracker using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Best Answer
0 Votes

‎08-06-2017 15:12

In response to SteveH

‎08-06-2017 15:12

Tried suggestion. Still not synching. Takes the charge. ??? I Turned off Bluetooth. Powered phone off. Nothing!

Best Answer
0 Votes

‎08-06-2017 23:14

In response to Princess2017

‎08-06-2017 23:14

There are a few other ideas in this troubleshooting guide:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

 

If they don't help then it's probably best to contact customer support:

 

contact.fitbit.com

 

Best Answer
0 Votes

‎08-23-2017 10:25

‎08-23-2017 10:25

Have tried everything you have suggested...still will not sync. Help. Others are having same problem 

Best Answer
0 Votes

‎09-02-2017 17:24

In response to Princess2017

‎09-02-2017 17:24

Still not working - Tried everything

Best Answer
0 Votes

‎09-03-2017 00:18

In response to Princess2017

‎09-03-2017 00:18

As I mentioned earlier in this thread, if you've tried everything and are still having problems then you should contact customer support:

 

contact.fitbit.com

 

Best Answer
0 Votes