Tracker not syncing

AlessFitbit · ‎08-05-2017

My tracker has not been able to sync since July 25th. I have followed all instructions. Nothing has been resolved. Ugh!

SteveH · ‎08-05-2017

Was one of things you tried a restart of the tracker using this procedure?

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

Princess2017 · ‎08-06-2017

Tried suggestion. Still not synching. Takes the charge. ??? I Turned off Bluetooth. Powered phone off. Nothing!

SteveH · ‎08-06-2017

There are a few other ideas in this troubleshooting guide:

If they don't help then it's probably best to contact customer support:

Princess2017 · ‎08-23-2017

Have tried everything you have suggested...still will not sync. Help. Others are having same problem

Princess2017 · ‎09-02-2017

Still not working - Tried everything

SteveH · ‎09-03-2017

As I mentioned earlier in this thread, if you've tried everything and are still having problems then you should contact customer support:

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