Tracker wont connect to phone

[Scotte3016]

I have a fitbit surge and a imo Q android device also i have the fitbit android app problem is it will no connect to the app via bluetooth but i can pair it with out the app under normal bluetooth settings i follow the setup but just keeps on asking me to restart bluetooth ive scoured the forums and google for any tips and i tryed what i have read but to still no avail my pebble didnt have any of this trouble. Any help would be great thanks

[Hoppiemur3]

Same goes for me...I'm just getting frustrated. ..they can have the thing back 

[Scotte3016]

the fitbits should be universal as standard my pebble is great in that respect but i really need my fitbit not just for exercise but to keep tabs on ma heart as im ill at the moment

[Dor64]

I cant get my fitbit alta to connect to my samsung gallexy S5. Never had this much trouble with Garmin Vivofit. Im ready to give up.

[Dor64]

I have a Fitbit Alta and a Gallexy S5.

No problem syncing but they wont connect. It shouldnt be this hard and Im ready to quit and go back to my Garmin device. 

Hopefully there is a easy fix...