Tracking too much sleep.

[Trishy76]

Help. For some reason my charge 2 has started tracking my sleep odd. It's now telling me I slept for 15 hours 17 hours 20 hours each day. What on earth has gone wrong. If i click my sleep log it says 8 hours or 9 hours which is what I'm actually getting but on the stats page and the actual graph the sleep hours are way way too high. Help please. 

Moderator's edit: Edited subject for clarity.

[SunsetRunner]

I have noticed that my fitbit app is doubling the time spent asleep over recent weeks..... the actual times listed below graph are right just the graph seems to think i sleep twice as long.... (i wish!).... is anyone else experiencing this or has a solution? 

[SolangeE · Accepted solution]

Hello, @Trishy76, @SunsetRunner!  Thanks for being here. Hmmm..thanks for reporting this issue. Please make sure that you are using the latest version of the App and that you are continually syncing. 

Another thing that could help is to update your tracker's firmware, and logging out and back in from your App. Restarting your tracker can also help resolve this type of problems.

Keep me updated please! 

[SunsetRunner]

Thank you! Updating the app resolved the problem

[SolangeE]

Hey there, @SunsetRunner! Thanks so much for the updates, I'm glad to hear that you are back on track. 

Now that you are here, make sure to visit out cool Discussion boards and join this beautiful family! :}

[Jojocynicaljo]

My sleep graph is doubling my sleep time tracked. I've tried updating the software and logging out and in but with no joy....any ideas?

[SolangeE]

Hello, @Jojocynicaljo! Welcome aboard my friend!  Thanks for reporting this issue, our engineers are already working on it. 

We'll keep you updated as soon as we get the information from them. 

[Arnieuk]

I am having same problml. Sleep doubled in graph. Tried app update and uninstall install. No joy.