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Setting up replacement tracker

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‎06-08-2017 08:45

‎06-08-2017 08:45

I've just received my replacement tracker for my blaze but it will not let me set up new device as instructed it just keeps trying to sync my old one. Any suggestions? TIA.

 

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‎06-13-2017 05:15

‎06-13-2017 05:15

Hello @DaniZem, it's nice to have new faces around the Fitbit Community. I'm wondering how it goes, were you able to set up your replacement tracker?

 

If you are still in need of help, in order to set up a replacement you need to pair the tracker with your existing account. How to do it is very simple:

 

On your app, tap on Account located in the right upper corner. Then you will see the screen from below, so the only thing you need to do is tap on set up a device.

 

Screenshot_2016-12-31-09-54-29.jpg

 

Screenshot_2015-12-16-08-02-45.jpg

By selecting the option from above you will be able to add your the other tracker and replacing the existing one.

 

Hope this helps and don't hesitate to let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

View best answer in original post

Best Answer
3 REPLIES 3

‎06-13-2017 05:15

‎06-13-2017 05:15

Hello @DaniZem, it's nice to have new faces around the Fitbit Community. I'm wondering how it goes, were you able to set up your replacement tracker?

 

If you are still in need of help, in order to set up a replacement you need to pair the tracker with your existing account. How to do it is very simple:

 

On your app, tap on Account located in the right upper corner. Then you will see the screen from below, so the only thing you need to do is tap on set up a device.

 

Screenshot_2016-12-31-09-54-29.jpg

 

Screenshot_2015-12-16-08-02-45.jpg

By selecting the option from above you will be able to add your the other tracker and replacing the existing one.

 

Hope this helps and don't hesitate to let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎06-13-2017 13:45

In response to RobertoME

‎06-13-2017 13:45

I managed to get it working. Thankyou. 

Best Answer

‎06-19-2017 08:13

In response to DaniZem

‎06-19-2017 08:13

Hello @DaniZem, I'm glad to hear you were  able to managed to get it work. 

 

Stay tuned to the Community and don't forget to visit our Discussion boards. Robot wink

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer