Trouble adding friends to group

[ClaudiaNM]

I started a group and only one friend was on the list to invite. Why aren't other friends showing up? I closed and reopened the app, I made sure it is updated, and I restarted my phone. Still nothing. 

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @ClaudiaNM.

Thanks for trying those steps to get the invite to display correctly.

In this case I'd like to recommend that you try uninstalling the app and then installing once again. That would help in case there is something that is not installed properly at the time.

In the meantime please share a screenshot of what you see when you try to invite friends to the group. That should help us better understand what is going on and what is the best way to move forward.

Let me know if there are any further questions.

[ClaudiaNM]

One friend was invited and accepted, but still shows up as pending. Other
friends just don't show up at all in that screen, so I can't invite them.

[LanuzaFitbit]

Hello @ClaudiaNM.

I apologize for the delay in my response. Thanks for bringing those details on the matter.

It seems like the screenshots were not posted correctly. Could you try posting them again? Be sure to do so by clicking on the photons button that shows above the field to enter texts when creating your reply. Check the picture below for reference.

In the meantime I'd like to ask for clarification. Are they showing up a pending on your end or on their end? If it is on your end, what is showing on theirs?

Let me know if there are any further questions.