Trouble downloading the proper app

[Theseason]

I switched from a Samsung 7 to Samsung A50. Fitbit Inspire App worked on my Samsung 7 but I cannot get it to pair on my new phone. Is the Fitbit Inspire App different from the Fitbit app? I attempted to download the app from Play Store and from Samsung Galaxy but do not see an app for Inspire.

[SteveH · Accepted solution]

I don't understand what was happening with your old phone but there is only the one fitbit app. When I had an inspire I did not use a different app.

There is a link to the official app at www.fitbit.com/setup and you should not be using any different app that claims to be from fitbit.

Your problem with the new phone may be because it is not on fitbit's list of supported devices at www.fitbit.com/devices It's also worth "forgetting" any link to the fitbit in your old phone's bluetooth settings as this could be blocking connection to your new phone.

[Theseason]

Thank you! I do see the problem.  I have a Samsung Galaxy A50 and it is not on the list of supported devices.