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Trouble pairing surge to galaxy S9

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‎08-13-2018 21:46

‎08-13-2018 21:46

Hey all, i have a surge that ive used a couple years now. It paired and synced with no problems on my iphone 8. I recently bought a Samsung galaxy S9. And it wont sync or pair... is my phone too new? Any suggestions? 

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‎08-14-2018 06:02

‎08-14-2018 06:02

Welcome to the Forums @Autopilot88.

 

This might be happening because the Galaxy S9 is not currently on the supported devices list. This means that the app is not fully optimized to work with that phone and thus we cannot guarantee that it will work.

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that it will sync. Taking this into consideration, some users of unsupported devices have found that following these steps has helped them to sync. Please know that we cannot guarantee that it will work.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎08-14-2018 06:02

‎08-14-2018 06:02

Welcome to the Forums @Autopilot88.

 

This might be happening because the Galaxy S9 is not currently on the supported devices list. This means that the app is not fully optimized to work with that phone and thus we cannot guarantee that it will work.

 

As long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that it will sync. Taking this into consideration, some users of unsupported devices have found that following these steps has helped them to sync. Please know that we cannot guarantee that it will work.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer