Trouble syncing my Alta HR with my Android phone

[LeiJa]

I have tried everything suggested on the Fitbit website under troubleshooting to get my Android phone and Fitbit syncing but to no avail.

I can't seen to get them to pair. What am I doing wrong?

[AlvaroFitbit]

@LeiJa Welcome! It's good that the community is growing! 

Let me help you with your Alta HR not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Remember that the bluetooth link is handled by the Fitbit app so if you removed the tracker you don't need to go to the bluetooth area and instead set it up via the app.

Let me know how it goes.

[LeiJa]

I initially contacted Fitbit because I could not sync my Fitbit with my phone but I have now realise that the Fitbit is damaged.

I would like to know whom to contact to get it fixed in Johannesburg, South Africa. I bought the Fitbit through an online store and they have a six months return policy.

They have advised me to contact Fitbit directly to get it repaired/replaced as it has a two-year guarantee.

[Odyssey13]

Hi @LeiJa   Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options