help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-21-2017 23:26

‎12-21-2017 23:26

I'm having trouble syncing my fit bit blaze. I've reset and shutdown my fitbit,  I've turned Bluetooth off and on, logged the app off and on, uninstalled and installed the app again. None of its working. The last time I could sync was almost 2 days ago. 

 

Any other suggestions to get my fit it to sync?

Best Answer
0 Votes
3 REPLIES 3

‎12-22-2017 03:10

‎12-22-2017 03:10

Hi Kelly,

 

i dont have a solution, however it seems that the software on your mobile device seems in order, possibly a hardware issue, did you check if the light at the base is flashing? I had this happen to me before and I shut down and  recharged overnight and it was sorted by the morning, sorry I can’t be of much more help.

 

regards 

Ducati

Best Answer
0 Votes

‎12-22-2017 11:04

In response to Ducati_2017

‎12-22-2017 11:04

HI Ducati, 

 

With the light on the base are you talking about the heart rte tracker? It's still working fine. I'll charge it for a while and see if that helps. Thanks. 

 

Kelly

Best Answer
0 Votes

‎12-23-2017 02:06

In response to Kelly85

‎12-23-2017 02:06

Yep Kelly, that’s what I meant. Probably needs to go back to the retailer for an exchange .

 

good luck

 

regards

ducati

 

Best Answer
0 Votes