Trouble with Blaze after latest Android app update

[MichelleAlecia]

Ever since the last android update my blaze will not sync correctly and will not sync silent alarms. This needs to be a prioirty fix. Is anyone else having issuse since the latest fitbit app update on Android?

Moderator Edit: Clarified subject

[SunsetRunner]

Mine is doing the exact same thing.   

[MichelleAlecia]

To everyone telling me to reset my Blaze and readd it: why would I lose my data when this is clearly a Fitbit app issue?

I am not the only forum with this issue. And why does everyone get so defensive assuming we don't know that it's not us. My brother is a programmer and I've done everything but reset my Blaze because well it's not my fault. This happened INSTANTLY after the last update. Geez. 

[BrianHoover]

I called customer care this afternoon. The call got cut off. A few hours
later, my Blaze was fixed.

[mylosol]

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@MichelleAlecia wrote:

To everyone telling me to reset my Blaze and readd it: why would I lose my data when this is clearly a Fitbit app issue?

I am not the only forum with this issue. And why does everyone get so defensive assuming we don't know that it's not us. My brother is a programmer and I've done everything but reset my Blaze because well it's not my fault. This happened INSTANTLY after the last update. Geez. 

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No I'm with you...  It's frustrating and what upsets me more is I have seen several long threads like this one on here all about the same problem with the app not syncing properly (seems to surround alarms and settings) because my steps are syncing....  however I have yet to see anyone from FitBit comment on any of these threads...  It's only angry, frustrated customers.  That worries me as a new FitBit customer because it speaks to the level of customer service I can expect to see in the future.  I paid $200 for a glorified pedometer and I'd like some acknowledgement from the company that they are working on a fix 

[BrianHoover]

Call customer service.

[BrianHoover]

Call customer service. Within a short period, they will have your Blaze working properly. I didn't have to do anything. They did it all remotely.

[mylosol]

Not to discount the suggestion but it sounds like a temporary fix to a
larger problem. If they are not going to repair the cause, fixing the
symptoms are moot... it will only be a matter of time before I need to
adjust my silent alarm or change my exercise routine and I'm back to square
one with the Blaze not syncing again...
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Sent from my Android phone powered by Google.

[BrianHoover]

How better to let Fitbit know there is an issue so that it can be fixed in
the updates.

[mylosol]

You make a good point, although I thought that's what we were doing here.
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Sent from my Android phone powered by Google.

[SunsetRunner]

Clock is now at 00:40 ...pain