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Trouble with barcode scanner

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‎01-08-2017 08:42

‎01-08-2017 08:42

Each time I scan a barcode, an error message appears, saying the item has not been found and I can add to database with photos? I haven't found a food it has recognised? 

 

I have also tried to add meals using favourites but when I type the food type it will not select the 'how many' box without the food type disappearing?

 

Has anyone else experienced these problems?

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4 REPLIES 4

‎01-08-2017 08:43

‎01-08-2017 08:43

For further information I have a HTC one mobile.

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‎01-09-2017 05:08

‎01-09-2017 05:08

Yeah I'm having the same problem,, I just got mine at Christmas and that's why I'm on here, too find out if I can get answers from customer support.. I have only manged to scan 1 item so far

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‎01-09-2017 23:58

In response to Judymair

‎01-09-2017 23:58

I've moved this to the android pp forum since this isn't a tracker issue. You haven't said what country you're in or why food database you're using. As ever, the more details you can giv, the easier others will find it to assist.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎01-10-2017 00:07

In response to MikeF

‎01-10-2017 00:07

I am in the UK, but have now switched to the US database as the UK didn't work, my phone is android



Sent from Samsung tablet.
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