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Trouble with the NEW Update (Oct. 2016)

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‎10-06-2016 18:46

‎10-06-2016 18:46

I updated the Android app today around 1:00 PM, and for the past 8 hours I have been trying on and off to complete a sync with the update. The app will not connect to the FitBit, and eventually I get a screen that says:

Not working?
1. Keep your Alta nearby. (check)
2 Enable Bluetooth (check)
3. Make sure you have an active internet connection. (check)
4. Make sure your battery is charged. (check)

I have also tried restarting my phone a dozen times, and following the totally obvious advice given to me by Fitbit personel. 

I really need to sync this up!  I have eaten far too much today, and it's all because my Fitbit is a crutch. Help!!!

Best Answer
7 REPLIES 7

‎10-06-2016 20:21

‎10-06-2016 20:21

I am having the exact same problem. Updated a little after 1pm and haven't been able to sync ever since.

I have tried everything you have listed as well and still won't sync either.

It's frustrating, especially since I'm in the middle of two challenges and have tried everything to get it to sync.
Best Answer

‎10-06-2016 22:42

‎10-06-2016 22:42

I have exact the same problem, since I was updating the app on my phone and try all the steps listed before but anything worKS (uninstall the app, restarting the monitor and phone etc) but finally can syncing turning off the WiFi on my phone and start over all process of setup. (please note that I have Internet access on others apps like YouTube netflix etc)
Best Answer

‎10-07-2016 00:32

‎10-07-2016 00:32

Having same issues. What are they doing about it?
Best Answer

‎10-07-2016 06:02

‎10-07-2016 06:02

For some reason my Surge can't syncing with the app, while the phone's wifi it's turn on, I'm just turn off it and all works fine again. This happens since I was updating the app.
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0 Votes

‎10-07-2016 09:54

‎10-07-2016 09:54

I updated my app yesterday at about 3:00pm EDT, and it has not had any problems with syncing since then. After I updated the app, I restarted to phone to ensure it had a clean load and cleared cache. When I reopened the app, it immediately did a sync with the tracker.

 

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0 Votes

‎10-07-2016 09:57

‎10-07-2016 09:57

Me too!!!!!! Same thing happened to me - I lost my challenge I was in - I was so close!!!
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0 Votes

‎10-07-2016 16:12

‎10-07-2016 16:12

I finally got it to sync after restarting my Alta and reinstalling the app.
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0 Votes