help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble with the updated Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2023 07:42 - last edited on ‎10-14-2023 15:13 by Fitbit Moderator

‎10-12-2023 07:42 - last edited on ‎10-14-2023 15:13 by Fitbit Moderator

After the upgrade my phone and watch show connected but the app keeps saying to can't synch. I have tried all the help articles and it's not working. I am so frustrated! This update is the worst 

Moderator edit: Subject for clarity.

Best Answer
4 REPLIES 4

‎10-14-2023 15:12

‎10-14-2023 15:12

@AmberH8 Welcome to the forums. Please be advised that there was a situation with the Fitbit app on the precise date of your contact. This situation has been addressed and resolved by Fitbit. It was just a matter of waiting. Is your device back syncing with your account? Please let me know. If not, I recommend the following article: Why won't my Fitbit device sync?. Here you find tips. 

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes

‎10-14-2023 20:28

In response to RodrigoMFitbit

‎10-14-2023 20:28

Hi, I can't add my friends in fitbit, we are all in China, is the area makes us can't add each other?

Best Answer
0 Votes

‎10-15-2023 20:51 - edited ‎10-15-2023 21:07

In response to whslqy

‎10-15-2023 20:51 - edited ‎10-15-2023 21:07

Probably best to post in "The redesigned Fitbit app is rolling out!" topic in this forum along with the other unhappy users where you will see more fully all the issues

Unfortunately it would seem likely you are stuck with this version.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎10-16-2023 07:51

‎10-16-2023 07:51

I had the same problem with syncing my fitbit & phone. I restarted my phone & that didn't work. Ended up calling customer service & the solution was to restart the fitbit. To restart, you go into settings on the fitbit & to restart device. Hope this helps.

Best Answer
0 Votes