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Unable To Sync Fitbit Charge 2

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‎09-01-2017 14:46 - last edited on ‎09-04-2017 05:09 by Moderator Alum

‎09-01-2017 14:46 - last edited on ‎09-04-2017 05:09 by Moderator Alum

I usually manually sync with my Android phone (Samsung Galaxy 7 running Nougat) but this morning, and all day,  it has been unable to sync.  The phone is charged, and so is the Fitbit.  The phone says it can see the Fitbit when I turn on the Bluetooth.  So right now I can't access my info from yesterday or today. 

Please help?

 

 

Moderator Edit: Updated Subject For Clarity.

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1 REPLY 1

‎09-04-2017 05:07

‎09-04-2017 05:07

Hello @Pegkitty, welcome aboard to the Fitbit Community! Have you noticed if this happened after an OS update with your phone or just stopped syncing?

 

In the meantime I can recommend the following post for additional help: Having trouble syncing? (here's how to fix this).

 

Hope this helps. See you around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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