Unable to Log into my account and lost all past data.

[SunsetRunner]

Hi, I have just bought a new phone and tried to set my fitbit account up on this device. 

I have downloaded the new fitbit app but, when I tried to log in, it was stating incorrect e-mail/password. 

When I clicked 'forgotten password' it was telling me an email had been sent but I wasn't receiving them. 

I managed to somehow get a password reset via the website (cant remember exactly what I did). 

I then logged into my account and linked my fitbit to my phone etc. It asked me to set up my fitbit which I did. It looks like this has completely reset my account and I have lost all my data from the past 3 years. It there a way of retrieving my old information? 

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Rich_Laue]

@SunsetRunner looks like you created a new Fitbit account, this would explain why you where asked to add a tracker to your newly created account.

Also I see that you are posting from a Fitbit account that was created this month.

Check your saved passwords, you need to log out and into your correct account, 

Have you been getting your monday emails from Fitbit? Use the email address these where sent to.

[SunsetRunner]

Recently I purchased new phone, Apple 12 Pro ...when info transferred from old phone to new one, Fitbit app wouldn’t open, I finally opened it not sure how, i think i used sign in with fb button. Then i had really hard time with syncing with my HR Inspire. Finally got it after 3 days of trying, I removed the app and signed in from google. Everything was fine for couple of weeks, and 2 days ago syncing wasn’t working again. I removed the app thinking I’ll just sign in again but email was not recognized any more. It created a whole new account. Please advise what to do or who to call. Thank you

[Rich_Laue]

@SunsetRunner log out of your account, then choose log in, not create an account. 

You currently are logged into a 5 year old account, go here to see the email address to log in with. 

Check your saved passwords for the correct password. 

[rosestaples6]

My saved passwords don't work cannot get into my account

[Rich_Laue]

@rosestaples6 your posting through a 4 (December 2016) year old account 

I would check the saved passwords on your browser. Or choose I forgot password. 

[rosestaples6]

I have checked the saved passwords its not in my list....I can't choose forgot password because its linked to my former email account that I cannot access anymore. 

[Odyssey13]

@Rich_Laue  gave you the best advise possible, but since you can't access your old email address, there isn't anything else you can do but to get a new email address and begin again. You will need to start with a new account and a new device to begin again. Sorry @rosestaples6 , but sometimes this happens when we forget our passwords or lose access to an email account.

[rosestaples6]

Thank you for your reply I have already started a new account very disappointed but it is what it is...

[Rich_Laue]

Then you will have to contact Fitbit.