Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[Bianka-Z213]

Exact same thoughts! 

[IngeS2981]

I've already switched to a new app but I'm having trouble getting my fitbit
to sync and stay connected with any app lately even the fitbit app. Google
ruined them just like we knew they would years ago.

Inge L. Sexton

[Bianka-Z213]

Hey! So I called customer services (not that it had ever proven to be useful in the past...) and this was their email following my call with them (so very generic and basically nothing to reassure me it'll be fixed asap..). On the phone the lady told me they're already in the process of fixing the issue, but unable to tell me any timescales.

As for another app, I can see MyFitnessPal for tracking calories, that you can connect with GoogleFit, but ultimately, as horrible Fitbit gets like on a monthly basis, it is the most complex app for us Google Pixel watch users. I don't know if there is a combination of a calorie tracker and exercise recorder app that we could try. If anyone has got an idea please brainstorm!

Their email starts here:

Thanks for reaching out to the Fitbit Customer Care Team.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For help with your Fitbit device and services, see support.google.com/fitbit.

[Banut]

I T people don't know what they are doing.

---

Yuuup it took every one of my entries away

---

YUUP

---

yuuup

---

offloading and reinstall don't fix the the that is what I T people
will tell you just to get you to think they know something

---

I T people are trying to rewrite code and don't know how to do it

---

It would not have happen if our I T people would not mess with things
that don't need fixing

---

same thing here. I T department is messed up

---

I T department should leave things alone

[KABeardow]

I have this same issue as of yesterday evening when I tried to log my daily food.  Add one food, then try to add the next and the first one disappears.  And if you close the app and come back in then that one disappears too. 

[federico.tona]

Nothing fixed by now

[IngeS2981]

Seems to be fixed for now. As someone with ocd and food issues this has
been rough. They need to realize how this impacts some people. I'm going
to find a new tracker and app not associated with Google.

Inge L. Sexton

[SandyMeMe]

The CS is as bad as the issue.

Get Outlook for Android<>

[Lem5]

I'd like to know if there's another decent tracker, too.

[Lem5]

Can't get much more generic. 

[Brud1455]

If they actually knew something, they would stop breaking the app every few
weeks.

[Wsmith1]

it is fixed - just logged my food.

[JuanFitbit · Accepted solution]

Hi everybody! Thank you for your messages and feedback. 
Our team is aware of the issue with the disappearing logged food  and is working on getting you all back on track . 
Please follow this other thread where all the updates will be posted . https://community.fitbit.com/t5/Sense-2/Food-log-not-working/m-p/5792967#U5792967

[IngeS2981]

My 12 year old could probably help them lol

Inge L. Sexton

[SandyMeMe]

Lol. Probably so

Get Outlook for Android<>

[Brud1455]

Thank you for working to correct this issue.

[Lem5]

I thought it was fixed, too, until I went to add in yesterday's info and yesterday showed all of today's info. Not fixed. Let me know if you actually find something not associated with google.

[IngeS2981]

I can log my food now but the app still isn't right. It won't stay synced
to my phone. It keeps telling me it can't sync even though it does. I keep
having to force stop and reopen it or Uninstal then reinstall it.

Inge L. Sexton

[Steĉjo]

I really appreciate getting this issue fixed.  

Is there any hope for being able to make "Custom Food"?

I'm unable to control the serving size, weight or fluid volume. And the "Save" button does not respond.

I prepare a lot of meals that I use over and over, and being able to make it Custom saves a whole lot of time over inputting each ingredient separately.

Is this issue being addressed?

Steĉjo

[Bianka-Z213]

Everyone!

I think it is working for me, for now anyway..

Maybe the direct complaint helped? Not sure..

Wish you all a speedy fix too so you can worry about one less thing.