Unable to Sync since new upgrade

[JannyJane]

I am not a techy person, have tried all the basic sync things in the help pages (turning off and on, reinstalling, turning off and on bluetooth, deleting my charge from the appetc). I think the issue is the new location thing by Google. So, I turned on location settings with my phone. Still doesn't work. I have a Moto G. Can someone please explain to me step by step what I need to do to the locations to get this to work? Referring me to tech pages doesn't help, I'm not tech smart so I need APP for dummies version please. Have had 2 replied from custromer service and still can't sync.

[RobertoME]

Hello @JannyJane and welcome to our Fitbit community. It seems you have tried almost everything. I can recommend the post from one of my friends in the community for additional help with the syncing issues you are experiencing: https://community.fitbit.com/t5/Android-App/Syncing-troubleshoot-for-Android-app/m-p/1270867

However If you already contact support, I recommend to continue with them, I know sometimes can be frustrating all this techy information but don't worry about it. Note they have more tools to investigate this issue and offer you more options. 

Keep me posted how it goes and see ya around.