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Unable to add a device to Fitbit (Android) app

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‎09-26-2018 08:52

‎09-26-2018 08:52

I don't know what happened to my Fitbit app (paired with my Blaze) on Android, but it just wouldn't sync today. Following the tips in this community forum, I tried every recommendation (restart tracker, turn off/on Bluetooth, uninstall Fitbit app, etc) to no avail. Finally I removed the Blaze from my profile in the Fitbit app. After restarting my phone and reinstalling the Fitbit app, now I couldn't add a device anymore! It keeps telling me that the fitbit.com is down for maintenance.

 

Anybody who can help in this situation? I tried clearing cache (in the Apps settings of my Android phone), clearing all data, uninstall, reinstall, turn off Bluetooth, turn on, whatever. Nothing. And it's funny that I even tried not to log in after reinstalling the Fitbit app; I just went straight to the "Join" button but when I do so, it wouldn't even let me select my Fitbit device from a list; it would just go and tell me that fitbit.com is down for maintenance.

 

Any ideas folks? I'm starting to regret my purchase.

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3 REPLIES 3

‎09-26-2018 11:26

‎09-26-2018 11:26

many people are having the same problem and some returned their fitbit and go for Garmin. this company sucks1 i am having the same issue for a day with no help from support

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‎09-26-2018 17:21

‎09-26-2018 17:21

I tried this morning (27 Sep) again and finally it worked. Whew. Hopefully this doesn't happen again.

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‎09-27-2018 13:50

In response to Wetpixel

‎09-27-2018 13:50

I wouldn't go so far just yet, FitBit has done me good

 

but if they turn around and say it is my charge 2 and I to buy a new one, then I might take a look

 

what is the garmin community like?

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