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Unable to add friends

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‎02-15-2020 09:35 - last edited on ‎02-17-2020 15:31 by Fitbit Moderator

‎02-15-2020 09:35 - last edited on ‎02-17-2020 15:31 by Fitbit Moderator

I followed the process for adding/finding friends via contacts, facebook, name, etc. But i still can't find them, nothing shows up. They are on my contact list, facebook friends and i also have their fitbit names. I've exhausted all avenues! I even checked my settings. Please advice.

Thank you,

Melanie

 

Moderator edit: Subject for clarity 

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‎02-17-2020 15:30

‎02-17-2020 15:30

Hi @Melanie4kps, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this situation are appreciated. To better assist you with this situation, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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