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Unable to change portion size

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‎05-19-2020 04:08 - last edited on ‎05-20-2020 19:47 by Fitbit Moderator

‎05-19-2020 04:08 - last edited on ‎05-20-2020 19:47 by Fitbit Moderator

After getting a new phone my fit bit app will not let me change portion size to grams etc after inserting item. Please help. Thanks William

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎05-20-2020 19:45

‎05-20-2020 19:45

Hi @Wawjew, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To further investigate, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer

‎05-26-2020 15:19

In response to RicardoFitbit

‎05-26-2020 15:19

I have tried everything you suggested without success. I am using a Samsung A71 android phone. Please help, it's frustrating.

Wawjew

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