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Unable to complete warranty claim process

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‎01-21-2020 20:57 - last edited on ‎01-22-2020 14:40 by Fitbit Moderator

‎01-21-2020 20:57 - last edited on ‎01-22-2020 14:40 by Fitbit Moderator

Upon reading how I am to make a warranty claim from Australia, I attempt to send proof of purchase and the problem via the Fitbit email and the"submit" button does nothing. This is poor customer service and trying to reach this business through the smoke and mirrors is not acceptable. 

Update: Finally after trying multiple emails - success!

 

Moderator edit: Subject for clarity 

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‎01-22-2020 14:39

‎01-22-2020 14:39

Hi @Deborah007, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm really happy to know that your concern was resolved after trying again, your effort and patience are greatly appreciated. Please do not hesitate to contact me back if you have any additional questions or if you require further assistance, I'll be around.

 

Thanks for being part of the Fitbit family. 

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