Unable to connect Spotify app

[SunsetRunner]

I have an a20, I can see calls, I've tested Alexa, but I cannot get spotify to sync to phone. 

I've waited on line 3 times. From position in line at hi 30s, then get disconnected when it gets to single digits. 

Moderator Edit: Clarified subject

[SunsetRunner]

Does versa 2 work with Samsung a20

[RicardoFitbit]

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

Thanks for your post. If you're having difficulties with the Spotify app on your Fitbit device, I recommend you to check the information that's specified on our help article: How do I set up and troubleshoot apps on my Fitbit device? and try the troubleshooting steps that are specified there.

Let me know if the issue persists and if you have any additional questions.  

[SunsetRunner]

I see on your spec sheet that Samsung a20 is not supported. Is this true?

[RicardoFitbit · Accepted solution]

Your update is appreciated @SunsetRunner.

You're correct, the Samsung Galaxy A20 is not listed as a compatible device with our products and services. However, this doesn't mean that you will not be able to use your Fitbit device at all but we cannot ensure that its features will work as intended.

Let me know if you need anything else. 

[SunsetRunner]

Is the versa 1 compatible to a20?

[Pitpat4981]

Thanks for the reply, I guess a wait and see till they fixbthis...Sent from my Sprint Samsung Galaxy S20 5G.

[SunsetRunner]

No..I dont think so.