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Unable to connect my Charge 2

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‎10-13-2020 15:31

‎10-13-2020 15:31

I had been facing sync issues with my device to the app. Thought reconnecting the device might help. But once I deleted the device from my account, I'm now unable to add it. My device is charge 2 and my phone is pixel 2 XL. I have already tried to clear cache, force stop the app and restart the phone. Nothing helped

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‎10-15-2020 08:12

‎10-15-2020 08:12

Sorry @kavyat but removing a device from the users account will only tell Fitbit that the user does not want to use the tracker. This step will never fix a problem when the Fitbit app is not talking to the tracker. 

Let's look at the troubleshooting steps for sync issues. 

BTW: you are not the first to remove a tracker. 

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