Unable to connect with fitbit.com

[SteveKON]

I installed an update to my Galaxy S8 a few days ago.  Now the Fitbit app does not connect to fitbit.com.  Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @SteveKON, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you received such error message and how many times since then? If you haven't already done so, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

[SteveKON]

I already resolved the problem by using the procedure you suggested. I
searched and found it online. The fix was so easy that I now regret
posting on the forum. Thanks for responding.

Steve

[RicardoFitbit]

Your prompt reply is appreciated @SteveKON.

I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions, I'll be here ready to help you with anything you need.

See you around, thanks for being part of the Fitbit family.

[Rod_r47]

All i needed to do on android was,  open Settings then take the applications choice. Now locate fitbit, it was in a row of open apps.

Select it and choose Force stop.

Not many apps get in this state, fitbit could do better.

[RicardoFitbit]

Welcome aboard @Rod_r47.

Thanks for taking the time to share your thoughts and the steps you took to resolve this situation. Please do not hesitate to contact me back if you have any additional questions or if you need anything else, I'll be here ready to help you out.

Thanks for being part of the Fitbit family!