04-23-2020
11:49
- last edited on
04-29-2020
12:17
by
RicardoFitbit
04-23-2020
11:49
- last edited on
04-29-2020
12:17
by
RicardoFitbit
On the website, there is only 'favorites' 'most logged' and 'recent.' There is an option to 'create a meal' which is great but there is nothing there for 'custom food.' In the app there is 'frequent' 'recent' and 'custom' and I'm trying to delete the custom foods I've entered. I go through the process of selecting the food, clicking 'edit custom food' and them the three dots and pressing delete. They are all still there. I've synced for hours and nothing has changed. There is no option to do this via the website. How can this be fixed?
Moderator edit: Subject for clarity
04-29-2020 12:16
04-29-2020 12:16
Hi @FlashG08, welcome to the Community Forums! Sorry for the delay in responding.
Thanks for reporting this issue with the Custom Foods feature on the Fitbit app. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you noticed this issue and how many times you already tried to delete the Custom Food? In the meantime I receive your answers, please try the following steps:
Force quit the Fitbit app.
Uninstall the app from your mobile device.
Make sure that the OS version of your phone is up to date.
Reboot your mobile device.
Reinstall the Fitbit app.
Login using your account credentials.
Let me know if the issue persists.
Keep me posted and let me know if you have any additional questions.
04-29-2020 15:08
04-29-2020 15:08
Currently using a Samsung Galaxy S9 with Android version 10
04-30-2020 20:38
04-30-2020 20:38
Actually this worke . Thank you. Now if we can just fix the frequent tab too.